Solihull • Remote
Full time, permanent
type of work
Full working day
Pulled from the full job description
Discounts for employees
Personal health insurance
Complete job description
CUSTOMER CONTACT COLLAGERS – BELFAST (FILE NUMBER: OPE002182)
Completely secluded or in an office in Belfast or Solihull
Full time permanent
A little about us:
At BNP Paribas Personal Finance, we are part of a global bank and proud to be a leading company in the UK, offering a great place to work in an open and inclusive environment.
We are here to offer simple and clear consumer finance solutions and work closely with many well-known retailers and brands to help our customers finance their purchases responsibly.
We strive to make a positive impact on our colleagues, customers, partners and society at large. That’s why we live our values: We are positive, we are courageous and we have them.
As a customer service partner, you are responsible for answering incoming customer calls, answering questions about their financial plans and finding the best solution for customers. You need to show empathy on the phone, make sure you understand everyone’s plight and end the call on a positive note for the customer.
Talk to customers on the phone about incoming calls
Empathy and commitment to clients to tell their stories and explain their situation
To provide professional and constant customer service
Provision of telephone support and customer advice
Keep internal system updated
Skills and Traits:
Ability to empathize and actively listen to customers
Previous experience in a customer-facing role
Ability to communicate clearly and confidently with customers on the phone
Ability to prioritize and manage workload
could it be you?
BNP Paribas Personal Finance believes that the most important thing is a positive attitude and passion to make it happen.
What’s wrong with you?
Apart from working for Top Employer UK 2022 and being part of a team that makes a difference in a client’s life, there are some big advantages. We offer competitive salaries, a defined contribution plan and our Health Cash program. You will also gain access to our award-winning flexible benefits platform, which is designed to give you the best choice of benefits to suit your lifestyle, including life insurance and private health insurance. Not to mention 20 important holidays + public holidays per year. There are also perks that give you fantastic discounts on dining out, cinema tickets, day trips and more, as well as monthly giveaways with lots of chances to win vouchers and prizes. Find out more about what it means to be part of the BNP Paribas Personal Finance team here: www.https://www.youtube.com/playlist?List=PLQUzrPfMI6WNvADKdIPqN9PpY9vjjswdQ or follow this link to learn more about your career at Find out more more About BNP Paribas Personal Finance : www. https://www.bnpparibas-pf.co.uk/careers/
Equal Opportunity Disclaimer
BNP Paribas Personal Finance promotes equal opportunity and is committed to ensuring that no one is discriminated against based on age, disability, sex change, marital or civil partnership status, pregnancy and childbirth, race, religion or belief, gender or sexual orientation.
type of work
: Default / Constant
: CUSTOMER RELATIONSHIP MANAGEMENT
Education level: No information
: Full working day
BNP Paribas promotes equal opportunity and is committed to ensuring that no one is discriminated against on the basis of age, disability, sex change, marriage or civil partnership, pregnancy and childbirth, race, religion or belief, gender or sexual orientation.